85 percent of all performance issues are human related
To improve performance, we must first change behaviors.
Financial and operational improvements that last are the result of putting in metrics and controls, streamlining processes, and training and coaching personnel in the new way of doing business.
The Sustainability System® toolkit evaluates elements and behaviors to ensure that any change initiative is not only successful, but lasting.
- The Sustainability Assessment Survey is administered across the organization as part of the Analysis & Design phase
- Elements that need strengthening are designed into the implementation phase
- Periodic sustainability audit visits take place after the implementation project ends to ensure results will last
The implementation project uses an overall approach to ensure sustainability:
- MTG’s Execution Control SystemSM gets the right information to the right people at the right time to make decisions and take action
- Process improvements are streamlined, lost time removed, and roles and responsibilities made clear to all
- Training and coaching occurs throughout the implementation phase so that all personnel know how to do things the “new way.” The old ways are forgotten.
