Basic Beliefs
OUR PURPOSE
We exist for our clients.
OUR MISSION
To be widely acknowledged as the best partner in the Americas for business operations improvement implementation and sustaining those improvements.
OUR VALUES
Clients
- Our first priority is our client’s success.
- Through our behavior, we will cultivate a supportive, respectful, and professional relationship with our clients – at all levels.
- Deliver more than we promise and only promise what we can deliver.
- Our results are owned and sustain-able by our clients.
- Proactively develop and maintain strong relationships with clients. Earn the right to be a trusted advisor.
- We coach and mentor clients to achieve higher levels of personal performance.
- Celebrate results and success with our clients, not the size of the engagement.
Trust
- Trust occurs when a person believes another will consistently do what he/she says they will do as a person or as a representative of MTG.
- Always remember the Trust Formula: T = I x C/R. The higher the Risk, the higher the Trust must be. Trust comes from Intimacy and Credibility.
- We will build and sustain MTG through a foundation of trust.
- We earn our client’s trust – never assume it. We are outside consultants, always maintaining the highest level of professionalism with our clients.
- If each of us goes at least 60% of the way toward an objective, the result will be success, trust, and teamwork. We call this 60/60.
- Do what we commit (small and big) to each other.
- Embrace differences in your colleagues.
- “They” or “I” is not in our vocabulary – only “We.”
Quality of Life
- Balance professional and personal needs.
- Embrace work and life with a sense of adventure.
- Listen and expect to be listened to.
- We will be as flexible as (client) practical to ensure quality of personal and work life.
- Respect each other’s weekend time.
- Plan and take your vacation each year.
- Help others have fun and laugh, while they help you do the same.
Innovation
- Focus on how to do more for our clients for less cost to them (Less = More).
- We will invest in knowledge-capture and sharing.
- We value consultants that proactively develop/improve consulting technologies and tools that can be used by others within our firm.
- We value consultants who don’t have to be the inventor of an idea for it to be considered of value, and who can build on other’s ideas and work.
Team Members
- Exhibit consistent, professional behavior and ethics
- Focus energy on overcoming barriers to improving as a company and as team members – don’t compete with each other or protect personal turf.
- We value team members that are prepared and willing to do whatever needs to be done.
- Have a sense of humor – able to laugh at ourselves
- Treat others as we want to be treated. Talk with people, not about them
- The most valued roles in our company are client-facing.
- Speak about what they like about an idea before sharing concerns. (Benefits before Concerns)
- Quick to share knowledge with colleagues, and quick to give others credit.
- Teams are heroes – not individual consultants.
- Allow themselves and others to be stretched. Thoughtful yet courageous.
- We are a high-touch implementation business.
- Forever be a student of your profession.
- Be fiscally responsible
